Privacy policy
Last Updated: September 5, 2026
KOUNA™ is a brand operated by Kouna Ventures. KOUNA is powered by Shopify, which enables us to provide the Services to you. We respect your privacy and are committed to protecting the personal information you share with us when you visit our website, place an order, contact us, or otherwise interact with KOUNA™.
This Privacy Policy explains what personal information we collect, why we collect it, how we use and share it, how we protect it, and the choices available to you.
By using our website or purchasing from KOUNA, you acknowledge that you have read and understood this Privacy Policy.
1. WHO WE ARE
Brand: KOUNA™
Operated by: Kouna Ventures
Founders: Dr. Spurthy K and Hari Prasad S
Website: https://kouna.in/
Email: contact@kouna.in
For privacy-related questions, requests, complaints, or concerns, you may contact us at contact@kouna.in.
For consumer grievances and disputes, Hari Prasad S will review and respond on behalf of Kouna Ventures.
2. PERSONAL INFORMATION WE COLLECT
Depending on how you interact with KOUNA, we may collect the following categories of personal information:
Information you provide to us
When you create an account, place an order, contact us, subscribe to communications, or otherwise interact with our website, we may collect:
- Full name
- Email address
- Mobile/telephone number
- Billing address
- Shipping/delivery address
- Order details and purchase history
- Information you provide when contacting customer support
- Information you voluntarily provide through forms, reviews, feedback, surveys, or other communications
We collect only information reasonably required for the relevant purpose.
Payment information
Payments made through our website are processed through third-party payment service providers, including Cashfree, depending on the payment method selected.
Your payment provider may collect and process payment information such as card, UPI, bank or other payment details in accordance with its own privacy policy and applicable laws.
KOUNA does not ordinarily store complete credit/debit card numbers, CVV numbers, or other complete payment credentials on its own servers.
3. INFORMATION COLLECTED AUTOMATICALLY
When you visit our website, certain information may be collected automatically through Shopify, cookies, pixels, analytics tools and similar technologies.
This may include:
- IP address
- Browser type and version
- Device type
- Operating system
- Approximate location derived from technical information
- Pages visited
- Products viewed
- Referring website or source
- Date and time of visits
- Website interaction and browsing information
- Information relating to how you use our website
This information helps us operate, secure, analyse and improve our website and services.
4. HOW WE USE YOUR PERSONAL INFORMATION
We may use personal information for purposes including:
- Processing and fulfilling orders
- Delivering products
- Processing payments
- Providing order confirmations and updates
- Communicating with you regarding your order
- Providing customer support
- Handling returns, refunds, exchanges and cancellations
- Maintaining records required for accounting, taxation and legal compliance
- Preventing fraud, abuse and unauthorised transactions
- Maintaining website security
- Improving our website, products and customer experience
- Understanding website usage and product demand
- Sending marketing communications where permitted and, where required, with your consent
- Responding to questions, feedback, complaints and disputes
- Complying with applicable laws, regulations, legal proceedings or lawful governmental requests
We do not use personal information for purposes that are unrelated to the purposes described in this Privacy Policy unless we are permitted or required to do so by applicable law or we provide an appropriate notice or obtain consent where required.
5. COOKIES AND TRACKING TECHNOLOGIES
Our website may use cookies and similar technologies.
Cookies are small data files stored on your device that can help websites remember information and understand how visitors use the website.
We may use cookies for purposes such as:
- Keeping products in your shopping cart
- Maintaining website functionality
- Remembering preferences
- Understanding website traffic and usage
- Improving website performance
- Security and fraud prevention
- Measuring marketing and advertising effectiveness
Some cookies may be placed by third-party service providers used by KOUNA.
You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.
Where applicable, Shopify's customer privacy tools and cookie controls may also be used to provide visitors with appropriate privacy choices.
6. SHOPIFY
Our online store is hosted and powered by Shopify.
Shopify provides the e-commerce infrastructure through which we operate our website, including functions relating to browsing, checkout, orders and customer information.
Shopify may process personal information in accordance with its own privacy practices and the services it provides to merchants.
For more information, please refer to Shopify's applicable privacy documentation.
KOUNA remains responsible for determining how customer information is used by KOUNA in connection with our store and for complying with applicable privacy and data protection requirements.
7. THIRD-PARTY SERVICE PROVIDERS
We may use trusted third-party service providers to operate our business and provide services to you.
These may include providers for:
- Website hosting and e-commerce infrastructure
- Payment processing
- Shipping and logistics
- Order fulfilment
- Customer communication
- Website analytics
- Marketing and advertising
- Fraud prevention and security
- Technology and IT services
These providers may process personal information only as necessary to provide their services to us or as otherwise permitted by applicable law.
Our current key service providers include:
Shopify — e-commerce platform and website infrastructure
Cashfree — payment processing and related payment services
Shiprocket — shipping, logistics and fulfilment services
Each third-party provider may have its own privacy policy and terms governing its processing of personal information.
8. SHIPPING AND DELIVERY INFORMATION
To fulfil your order, we may share information necessary for delivery with our shipping and logistics partners, including Shiprocket and the relevant delivery service provider.
This may include:
- Customer name
- Mobile number
- Shipping address
- Order details
- Delivery-related information
This information is shared only to the extent reasonably necessary to process and deliver your order, provide delivery updates, resolve delivery issues and fulfil our contractual or legal obligations.
9. PAYMENT INFORMATION
When you make a payment through our website, payment information is processed by the applicable payment service provider.
For KOUNA's current payment processing, this may include Cashfree.
We may receive information necessary to identify and reconcile a payment, such as transaction status, payment reference, payment method and related transaction information.
KOUNA does not ordinarily receive or store your complete card credentials.
Payment service providers may independently process information in accordance with their own privacy policies, terms and applicable regulatory requirements.
10. MARKETING COMMUNICATIONS
If you choose to receive marketing communications from KOUNA, we may use your contact information to send information about:
- New products
- Product launches
- Offers and promotions
- Discounts
- Campaigns
- Updates and other marketing communications
You may opt out of marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us at contact@kouna.in.
Please note that even if you opt out of marketing communications, we may still send essential transactional or service-related communications, such as order confirmations, payment notifications, delivery updates, refund information or responses to customer enquiries.
11. SHARING OF PERSONAL INFORMATION
We may disclose personal information where reasonably necessary to operate KOUNA and provide our services.
This may include sharing information with:
- Shopify and relevant technology providers
- Cashfree and payment service providers
- Shiprocket and shipping/logistics providers
- Customer support and communication service providers
- Analytics and technology providers
- Professional advisers, accountants, auditors or legal advisers where necessary
- Government authorities, regulators, courts or law-enforcement agencies where legally required
- Other parties where disclosure is necessary to prevent fraud, protect rights, enforce agreements or comply with applicable law
We do not sell your personal information as a business practice.
12. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:
- Processing and fulfilling orders
- Providing customer support
- Managing returns, refunds and disputes
- Maintaining accounting, tax and business records
- Preventing fraud and abuse
- Complying with legal and regulatory obligations
- Establishing, exercising or defending legal claims
The period for which information is retained may vary depending on the nature of the information and the purpose for which it is required.
When personal information is no longer reasonably required and there is no legal or legitimate reason to retain it, we will take reasonable steps to delete, anonymise or otherwise dispose of it, subject to applicable law and the capabilities and retention obligations of our service providers.
13. DATA SECURITY
We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, loss, misuse or destruction.
These measures may include the use of secure technology, access controls, authentication procedures, service-provider safeguards and other appropriate security practices.
However, no method of transmission over the internet or method of electronic storage can be guaranteed to be completely secure.
You should also take reasonable precautions to protect your account, passwords, devices and personal information.
14. YOUR PRIVACY RIGHTS
Subject to applicable Indian law and any applicable limitations, you may have rights regarding your personal information, including the ability to:
- Request information about the personal data we process about you
- Request correction of inaccurate or incomplete personal information
- Request deletion or erasure of personal information where applicable
- Withdraw consent where processing is based on consent
- Raise a grievance regarding our processing of personal information
- Exercise other rights available to you under applicable data protection law
To exercise a privacy-related right or make a request, contact:
Email: contact@kouna.in
We may need to verify your identity before processing certain requests in order to protect your information and prevent unauthorised access.
Your rights may be subject to exceptions, limitations and retention requirements under applicable law.
15. WITHDRAWAL OF CONSENT
Where we process personal information based on your consent, you may withdraw your consent by contacting us at contact@kouna.in, subject to applicable law.
Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.
Please note that certain information may still need to be processed or retained where permitted or required by law, or where another lawful basis for processing applies.
16. CHILDREN'S PRIVACY
Our website is intended for general consumers and is not specifically directed at children.
We do not knowingly seek to collect personal information from children where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us at contact@kouna.in so that we can review the matter and take appropriate action.
17. INTERNATIONAL PROCESSING
KOUNA uses third-party technology and service providers, including Shopify and other providers that may process information from locations outside India.
Where personal information is processed outside India, we will take reasonable steps and follow applicable legal requirements relating to such processing, transfers and protection of personal information.
18. FRAUD PREVENTION AND SECURITY
We may process information to detect, investigate and prevent:
- Fraudulent transactions
- Payment abuse
- Unauthorised account activity
- Misuse of promotional offers
- Security incidents
- Other unlawful or abusive activity
Where necessary, information may be shared with payment providers, technology providers, logistics providers, professional advisers, regulators, law-enforcement agencies or other relevant parties in accordance with applicable law.
19. LEGAL AND REGULATORY DISCLOSURES
We may disclose personal information where reasonably necessary to:
- Comply with applicable laws and regulations
- Respond to lawful requests from governmental authorities
- Comply with court orders or legal proceedings
- Protect the rights, property or safety of KOUNA, our customers or others
- Investigate fraud or unlawful activity
- Enforce our terms, policies or agreements
20. GRIEVANCE REDRESSAL
We are committed to addressing customer concerns and grievances in a timely manner.
For privacy concerns, consumer complaints, disputes or grievances relating to our website, products or services, please contact:
Grievance Contact: Hari Prasad S
Business: Kouna Ventures
Email: contact@kouna.in
We will acknowledge and address complaints within 48 hours and addressed within one month.
21. THIRD-PARTY WEBSITES AND SERVICES
Our website may contain links or integrations to third-party websites, applications or services.
We are not responsible for the privacy practices, content or security practices of third-party websites or services that we do not control.
We recommend reviewing the privacy policy of any third-party service before providing personal information to it.
22. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect:
- Changes in our business or services
- Changes in technology
- Changes in our data-processing practices
- Changes in applicable laws or regulations
- Changes to our third-party service providers
When we make changes, we will update the "Last Updated" date at the beginning of this Privacy Policy.
Where required by applicable law, we will provide additional notice or obtain consent for material changes.
23. CONTACT US
If you have questions about this Privacy Policy, wish to exercise an applicable privacy right, or have a privacy concern, please contact us:
KOUNA
Operated by Kouna Ventures
Email: contact@kouna.in
24. APPLICABLE LAW
This Privacy Policy is intended to operate in accordance with the laws applicable to Kouna Ventures and its customers, including applicable Indian privacy, data protection and consumer protection laws, as amended or replaced from time to time.
Nothing in this Privacy Policy is intended to limit any mandatory rights or protections available to consumers under applicable law.
KOUNA — Operated by Kouna Ventures
Email: contact@kouna.in