Refund policy

At KOUNA, we carefully inspect and pack orders before dispatch.

We currently follow a no-return policy.

We do not accept returns or exchanges due to change of mind, incorrect size selection, fit, colour preference, or any other reason except for products that arrive damaged.

No Returns or Refunds

KOUNA does not accept returns or provide refunds for:

Change of mind
Incorrect size selection
Fit or personal preference
Colour preference
Products that have been used, washed, altered, or damaged after delivery

Damaged Products

If your product arrives damaged, you must contact us within 24 hours of delivery.

Please provide your order number along with clear photographs and a short video of the damaged product and its packaging to verify the damage.

Once the damage is verified, KOUNA will arrange an exchange for the same product, subject to availability.

KOUNA will bear the applicable shipping costs for an approved damaged-product exchange.

Products that have been worn, washed, altered, misused, or damaged after delivery are not eligible for an exchange.

Damage should be reported to KOUNA within 24 hours of delivery so that we can promptly investigate and resolve the issue. Reports made after this period may require additional verification and may be subject to applicable law and our assessment of the circumstances.