Shipping policy

KOUNA currently ships orders across India through logistics and courier partners, including Shiprocket.

Order Processing:

  • For products that are in stock, orders are generally processed and prepared for dispatch within 1–2 business days after successful payment.
  • During sales, promotions, holidays, or periods of high order volume, processing may take longer.
  • For pre-order products, the expected dispatch timeline will be mentioned on the respective product page.

Shipping & Delivery:

  • Once your order has been dispatched, tracking details will be provided to you through the contact details provided at checkout, where available.
  • Our estimated delivery time is generally 3–7 business days from the date of dispatch, depending on the delivery location and courier service.

Delivery timelines are estimates and may vary due to:

- Courier or logistics delays
- Weather conditions
- Public holidays
- Remote or difficult-to-service locations
- Incorrect or incomplete address or contact information
- Other circumstances beyond KOUNA's reasonable control

Shipping Charges:

Standard shipping: FREE

Return-to-Origin (RTO) & Reshipping:

  • If an order is returned to KOUNA due to failed delivery, the customer must contact us at contact@kouna.in to request reshipping or a refund.

  • Reshipping: Customers who wish to receive their order again must pay the applicable reshipping charges before the order is dispatched again. Reshipping is subject to product availability.

  • Refunds for RTO Orders: For eligible prepaid orders, applicable RTO or return-shipping charges may be deducted from the refund where legally permitted and clearly disclosed. The remaining eligible amount will be refunded to the original payment method.

  • Exceptions: If the delivery failure is attributable to KOUNA or the courier, we will review the case and determine an appropriate reshipping or refund arrangement.

Delivery Address:

  • Customers are responsible for providing a complete and accurate delivery address and valid contact details at the time of placing an order.
  • If an order is returned or becomes undeliverable due to an incorrect, incomplete, or inaccurate address or contact information provided by the customer, additional shipping charges may apply for re-delivery.

Cash on Delivery:

  • KOUNA currently does not offer Cash on Delivery (COD).
  • All orders must be paid for online at the time of purchase.

Delivery Issues:

  • If you experience any issue with your delivery, please contact KOUNA at contact@kouna.in with your order number and details of the issue.
  • We will coordinate with our logistics partner, including Shiprocket where applicable, to help resolve the issue.

Damaged Products:

If your product arrives damaged, please refer to our Return & Refund Policy and contact us within 24 hours of delivery with your order number and clear photographs of the product and packaging.

Contact Us:

For shipping-related queries, please contact:

KOUNA
Operated by: Kouna Ventures
Email: contact@kouna.in